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HAI Events

  • CPD POINTS: 14



    This workshop is designed to equip Health Facility Managers and Unit Managers with knowledge, skills and tools to drive health establishments towards compliance to norms and standards. Additionally, inspectorate health experts will provide techniques and direction in avoiding and mitigating negative non-compliant outcomes.
    Register to enhance your Facility's opportunity to adhere to Norms and Standards, and be recognised as the best performing in the country.


    • The Healthcare service in South Africa
    • Legislative requirements in South African healthcare
    • Implementation of the National Core Standards
      • Structure of the NCS
    • Health inspection preparedness
      • Types of inspections
      • Process of inspections (Mock inspection(Activity), Methodology of inspections and Discuss the various tools (group learners according to functional areas)).
      • Inspection reports (How to interpret and understand the inspector report, Define the outliers and the functional areas).
      • Reporting and use of data (How to draft institution report andDiscuss the use of data presented in the report).

    DAY Two

    • Gaps identified during previous inspections
      • What gaps do institutions identify (Activity)
      • What gaps have been identified by inspectors
      • How can these gaps be addressed
    • Quality improvement in healthcare
      • Definition of quality in healthcare
      • Quality improvement strategies
      • Quality measurements
    • Creating and Maintaining a culture of quality

    TARGET GROUPS - (public and private sectors)

    • Health Facility Managers
    • Unit Managers


    NB: We hereby inform our valued clients that according to our Terms and Conditions of payment, no refunds are offered for any cancellation due to the financial implications associated with logistical arrangements prior any workshop/ training/ course. All cancellations must be communicated to HAI office in writing for the particular booking to be automatically rescheduled for the next workshop/ training/ course or preferably send a substitute who holds an authorisation letter from the previously registered client.


    The workshop agenda is subject to change if, for any reasons beyond the control of the organisers, it becomes necessary to alter the content, times, dates, venue or speakers.

    * The Registration fee includes 2 day workshop, snacks, refreshments, learning material, certificate of attendance.

In-house training

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