Health Advance Institute
Return on Investment

HAI promotes and recognises the importance of Return on Investment (ROI) in the services and interventions that we offer. The interest in accountability, including measuring the ROI, is at an all-time high. The definition of the term in the broadest sense merely attempts to measure the profitability of an investment and, as such, there is no singular “right” calculation. ROI is now a tool for all types of organisations to measure the ultimate payoff of programmes, processes, and initiatives. From corporations to non-profit organisations, at all levels of government and higher education, ROI is becoming part of the language of accountability. The ROI methodology captures six types of data to show the success of programmes:

  • Reaction, satisfaction and planned actions
  • Acquisition of knowledge and skills as well as changes in perceptions and attitudes
  • Success with application and implementation
  • Actual business impact measured in cost savings, productivity improvements and time reductions
  • The return on investment - showing the monetary benefits versus costs
  • Intangible benefits such as employee satisfaction and teamwork

Generally, the major benefit or key target areas to the organisation are:

  • Productivity and efficiency
  • Sales and profitability
  • Quality of products and services
  • Customer service and satisfaction
  • Health and safety
  • Organisational learning and development
  • Organisational culture and practices
Clients & Projects

HAI clients include the national department of health, ho .... Read more

Our Company

The Health Advance Institute (HAI) was established in Pretoria, South Africa, in 2001. .... Read more

Company Ethics

Ethics are norms for conduct that distinguish between acceptable and unacceptable behav ... Read more

Corporate Social Responsibility

Corporate social responsibility (CSR) aims to ameliorate social deficiencies in society ... Read more

Quality Assurance


The HAI is a member of the following profes ... Read more

Project Sustainability

The HAI understands what healthcare professionals at all levels are trying to achieve a ... Read more

HAI’s Modern Approach

Current social, political and economic conditions have forever changed the roles and re ... Read more